Refund policy
At Veltrendo, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
• The item must be unused and in its original condition
• The item should be returned in the original packaging when possible
• A valid order number or proof of purchase must be provided
Free Return & Refund
Veltrendo offers free return and refund support within 30 days for eligible products. If your item arrives damaged, defective, or incorrect, please contact us so we can resolve the issue quickly.
Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method used for the purchase. Refund processing times typically range from 5–10 business days, depending on your payment provider.
How to Request a Return
To initiate a return request, please contact our support team at:
Our team will guide you through the return process.